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FAQ
Frequently asked questions
Does the AI really understand industry-specific language and context?
Yes. Our models are trained to understand business-specific terminology and the nuances of customer enquiries. The AI does not just transcribe — it understands intent and emotion.
How quickly can I get started?
Standard setup takes under 15 minutes. Simply connect your calendar and provide your business information (e.g. your website URL or a PDF), and the AI gets to work immediately.
What happens if the AI does not know the answer?
The system has a "human-in-the-loop" protocol. In difficult situations, it smoothly transfers the call to your team or creates a detailed message with a request to call back.
Are my data and customer conversations secure?
Security is our top priority. We use bank-grade encryption (AES-256) and are fully GDPR compliant. Your customer data never leaves our secure infrastructure.
Can the AI handle difficult customers?
The AI is trained on thousands of scenarios. When things get complicated, it smoothly transfers the call to your team along with a full conversation summary.
Can I cancel at any time?
Yes. No long-term contracts. You can cancel your subscription at any time, with no penalties. Your data will be securely deleted.
How do I forward calls to AI Reception?
Call forwarding works on all UK mobile and landline providers. The exact steps vary by provider, but typically you can:
- — Dial
**61*NUMBER#— when you do not answer - — Dial
**62*NUMBER#— when your phone is off or out of range - — Dial
**67*NUMBER#— when the line is busy - — Dial
**21*NUMBER#— forward all calls - — Dial
##002#— disable all forwards
What happens when I run out of minutes?
When you approach your limit (80% used), you will receive an email and SMS notification about topping up or upgrading your plan. Once 100% of minutes are used, your voice agent will be paused until the next billing period. You can restore it immediately — just top up or upgrade your plan. The change is instant and your agent resumes right away. You can track your remaining minutes in real time through your dashboard.