1. Introduction

These Terms of Use (“Terms”) govern access to and use of the AI Reception services provided by Magik Media Today (“Magik Media Today”, “AI Reception”, “we”, “us”, “our”). By using our website or services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms apply to all customers and users of our AI voice agent services, including any Basic or Custom plans and related features such as integrations, analytics, recordings and transcripts.

2. Services

AI Reception provides AI voice agents and related tools that help businesses with sales, customer service and operational automation, including lead qualification, appointment booking, answering FAQs and customer support across inbound, outbound and web‑based channels.

Our services may include, as configured for each customer:

AI voice agents and workflows

Integrations with CRMs, calendars, telephony and web platforms

Call and interaction recording, transcription and analytics

Configuration, setup and ongoing maintenance of agents

Details of the specific services you receive are set out on our website or in any separate contract agreed between you and us.

3. Plans and account setup

We offer two main plans:

Basic Plan:

Self‑sign‑up online.

Fixed monthly subscription (currently £200 per month) plus a one‑time setup fee (currently £300).

Includes up to 30 minutes of AI voice usage per billing period; usage above this allowance is billed separately at our then‑current rates.

Custom Plan:

Onboarding via consultation call and a separate written contract.

One‑time setup fee and monthly maintenance fee as agreed in the contract.

Includes up to 60 minutes of AI voice usage per billing period; usage above this allowance is billed separately at our then‑current rates.

We may update plan features, pricing and usage allowances from time to time. Any changes will not affect existing contracts until the end of the current term or renewal period, unless otherwise agreed or required by law.

4. Registration and eligibility

To use our services, you must:

Be at least 18 years old and able to form a legally binding contract.

Provide accurate and complete information when signing up or entering into a contract with us.

Keep your account credentials secure and not share them with unauthorised persons.

You are responsible for all activities that occur under your account.

5. Use of services and restrictions

You agree to use the services only for lawful purposes and in accordance with these Terms. You must not:

Use the services to transmit, send or store unlawful, harmful, defamatory, abusive, threatening, harassing, discriminatory, obscene or otherwise objectionable content.

Use the services to send spam, conduct mass unsolicited communications or engage in fraudulent, deceptive or misleading activities.

Attempt to interfere with, disrupt or compromise the security, integrity or performance of the services or underlying infrastructure.

Reverse engineer, decompile or attempt to access the source code of the services, except to the extent permitted by law.

Use the services in any way that violates applicable laws or regulations in any jurisdiction where you or your end users are located.

We currently do not impose industry‑specific exclusions, but we reserve the right to refuse, suspend or terminate services where the use case presents legal, ethical or reputational risk.

6. Compliance, consent and responsibilities

You are solely responsible for:

Ensuring that all outbound and inbound calling, messaging and other communications conducted through the services comply with applicable telemarketing, consumer protection, privacy and data protection laws (including any laws similar to TCPA and GDPR/UK GDPR that apply in your jurisdiction).

Obtaining all necessary consents, permissions and authorisations from your contacts, leads and customers before initiating communications through the services, including respecting any “Do Not Call” or equivalent lists.

Providing any required scripts, disclosures and disclaimers that must be communicated during calls or interactions, and ensuring their legal sufficiency.

Configuring the services (including call flows, prompts, scripts and destinations) to meet your regulatory obligations.

AI Reception provides infrastructure, configuration assistance and technical guidance only. AI Reception does not provide legal advice, does not monitor your compliance and does not assume responsibility for your legal or regulatory obligations.

7. AI behaviour, limitations and disclaimers

Our services use artificial intelligence and automated systems. You acknowledge and agree that:

AI outputs may be inaccurate, incomplete or inappropriate and may not always reflect your intended messaging.

AI may “hallucinate” or generate responses based on patterns rather than verified facts and may misunderstand caller intent.

The services do not replace human judgment, and you must review and supervise AI behaviour, especially in sensitive domains such as legal, financial, medical or regulated sectors.

We do not guarantee:

Any specific business outcomes, such as closed deals, revenue levels, conversion rates, show‑up rates or cost savings.

Uninterrupted availability, error‑free operation or 100% accuracy of transcripts, recordings or analytics.

You are responsible for reviewing AI interactions, configuring guardrails and taking corrective action if you identify errors or issues in AI behaviour.

8. Data, recordings and intellectual property

8.1 Ownership

As between you and us:

We own all rights, title and interest in and to the platform, underlying software, generic templates, tools and agent configurations that we create or provide as part of the services, including any improvements and derivative works, excluding your data.

You own your business data, including your contact lists, CRM data, call recordings, transcripts and any content you provide for use with the services.

Nothing in these Terms transfers ownership of your data to us, or our platform/IP to you.

8.2 Licence to us

You grant us a non‑exclusive, worldwide, royalty‑free licence to use, host, store, reproduce and process your data solely for the purpose of:

Providing the services to you.

Operating, maintaining and supporting your account and configuration.

Meeting our legal and contractual obligations.

We will not use your customer data (such as call recordings and transcripts) to train or improve models or flows for general use, except as necessary to operate your account or where you provide explicit consent.

8.3 Call recordings and exports

Where call recording and transcription are enabled:

You are responsible for obtaining any necessary consent from callers and notifying them of recording in accordance with applicable law.

You may access and export call recordings and transcripts from the platform during your subscription, subject to any technical limits described in your plan.

After termination, access and retention are governed by Section 13 (Termination and data).

9. Billing, fees and payment terms

9.1 Fees

Basic Plan: Monthly subscription plus a one‑time setup fee, as displayed on our website or agreed in writing. Includes a usage allowance (currently 30 minutes per billing period); additional usage is billed separately at our then‑current rates.

Custom Plan: Setup fee and monthly maintenance fee as set out in the signed contract. Includes a usage allowance (currently 60 minutes per billing period); additional usage is billed separately at our then‑current rates.

We may change our prices and usage rates in the future. Any changes will be communicated in advance and will apply from the next billing period or renewal, unless otherwise required by law.

9.2 Setup fee and refunds

The setup fee is payable once per project or account and is non‑refundable.

All subscription and usage fees are due as specified during checkout or in your contract.

Except where required by law, we do not provide refunds for partial months of service, unused usage allowances or early cancellation.

9.3 Payment methods

For Basic Plan self‑service customers, payment is typically made by card or other online payment method. For Custom Plan customers, payment may be made by invoice or other method specified in the contract.

Late or failed payments may result in suspension or termination of access to the services.

10. Term, renewal and cancellation

10.1 Term and renewal

Basic Plan subscriptions renew on a month‑to‑month basis until cancelled.

Custom Plan terms and renewal conditions are set out in the signed contract.

10.2 Cancellation by you

You may cancel your Basic Plan at any time, effective at the end of the current billing period. There are no refunds for amounts already paid, except where required by law.

For Custom Plans, cancellation is governed by the terms of your separate contract.

11. Suspension and termination by us

We may suspend or terminate your access to the services, in whole or in part, immediately and without liability, if:

You fail to pay any undisputed amounts when due and do not remedy this within any applicable grace period stated on the invoice or in your plan.

Your use of the services creates or reasonably appears to create a legal or compliance risk, including suspected violation of telemarketing, privacy or data protection laws.

You use the services for spam, harassment, abusive behaviour or other prohibited content or conduct.

You engage in excessive or abusive usage that threatens service stability or security, including attempts to attack, overload or misuse the platform.

You otherwise materially breach these Terms and fail to remedy the breach within a reasonable period after we notify you.

We also reserve the right to terminate the services generally, in which case we will provide reasonable notice where practicable.

12. Service changes and availability

We may modify, update or discontinue features or functionalities of the services from time to time, including to improve performance, address security issues, comply with law or adapt to market conditions.

We aim for high availability but do not guarantee that the services will be uninterrupted, timely, secure or error‑free.

13. Effects of termination and data handling

Upon termination or cancellation of your subscription:

Your access to the services will cease immediately.

We may retain your data for a limited period (for example, 30–90 days) to allow you to request export, after which we may delete or anonymise it, subject to any legal obligations to retain certain records.

You should export any data you wish to keep before termination where possible.

We may retain backup copies or logs for a longer period as required for security, compliance or dispute resolution, but such data will not be used for any other purpose.

14. Disclaimers

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.

Without limiting the foregoing, we do not warrant that:

The services will meet your requirements or expectations.

The services will be uninterrupted, timely, secure or error‑free.

AI outputs, transcripts, analytics or reports will be accurate, complete or reliable.

You are solely responsible for how you use the services and for any decisions or actions you take based on AI outputs, recordings, transcripts or analytics.

15. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud or fraudulent misrepresentation.

Subject to the paragraph above:

We are not liable for any loss of profits, revenue, business, contracts, anticipated savings, goodwill or data, or for any indirect, consequential, special or punitive damages, arising out of or in connection with the services or these Terms.

Our total aggregate liability to you arising out of or in connection with the services or these Terms, whether in contract, tort (including negligence) or otherwise, will be limited to the total fees you paid for the services during a reasonable look‑back period (such as the 3–12 months immediately preceding the event giving rise to the claim), as may be finalised with your legal adviser.

You agree that these limitations reflect a reasonable allocation of risk given the nature of the services.

16. Indemnity

You agree to indemnify and hold harmless Magik Media Today (trading as AI Reception), its owners and personnel from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the services in violation of these Terms.

Your failure to obtain required consents or to comply with telemarketing, privacy, data protection or other applicable laws.

Any content, scripts or instructions you provide for use with the services.

17. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales (with an appropriate venue such as the courts located in London) shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the services.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page and may provide additional notice where required.

Your continued use of the services after any changes become effective constitutes your acceptance of the updated Terms.

19. Contact

If you have any questions about these Terms, please contact:

Email: [email protected]

Address: Magik Media Today, 71–75 Shelton St, London, WC2H 9JQ, United Kingdom

Last updated: 07 January 2026